FAQ – Capes In Flight
High Quality Personalized Capes
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FAQ

                                         

 

Shipping
Due to each order being personalized, your cape will ship in approximately 2 to 3 weeks. Rest assured, we’ll work to get them out as quick as we can.   Currently, we only ship to the United States.
 
Returns
Unfortunately, we do not offer returns or exchanges, but if there is a flaw or defect with your cape, contact us, and we’ll get you squared away. Let us know at info@capesinflight.com
 
Contact Us
Drop us a line, and we’ll do our best to get back with you in 1 business day.

 

Why do I see a different name on the image of my cape when I check out?     We would love to have that feature and maybe we will in the future. For now we use an example to give you an idea of what it will look like. Rest assured we will get the right name on your cape. 

Why does it take so long to ship out? Each cape is personalized. The customization process requires multiple steps that take a bit of time. We will get them out as quickly as possible. 

How do I take care of my cape? Our capes are made from a durable microfiber/polyester fabric. Throw them in your washing machine on a cold cycle and hang to dry. 

Can I upload a picture for my cape?  Again, maybe one day, but for now you get to choose from our stellar designs.

Why are the colors of the cape a bit different in the lifestyle pictures? This is a result of our dying process. Don’t worry colors come out vibrant and crisp on your cape and we think you will be very pleased.     

When I make a reversible side option why doesn’t the picture of the reverse side appear in my cart? We would love for the reverse side image to show, but unfortunately we are limited by our check out options. Don’t worry as long as see your two design descriptions listed you are in good shape. 

If I order a single side why is the reverse side white? All our capes start as white before the dying process. 

Is this a screen print? It is not. We have a process where the ink is permanently dyed into the fabric.

How do I contact you? You can email us at info@capesinflight.com. We will do our best to get back with you within one business day.

How can I tell my friends about you? Thank you!! We would love for you to tell others about us. We are just starting up and would love to get our name out there. Tag us on Facebook or Instagram @capesinflight.   We would also love to see your little ones on their adventures #capesinflight